Last Updated: 01-01-2025

WE WILL NEVER SELL YOUR DATA!

Rarelake ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, or engage with us.

1. Who We Are

Rarelake is a web design company offering professional services including website design, development, and digital solutions. We operate as a sole trader freelance business with a distributed team. Our registered office is located at:

Address:
85 Great Portland Street, London W1W 7LT, United Kingdom.

2. What Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, and business name when you contact us or engage our services.
• Website Usage Data: Information about how you use our website, such as IP address, browser type, and device information.
• Cookies and Tracking Technologies: We use cookies to improve your user experience and collect data for analytics. Please see our Cookie Policy for more details.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide our web design and development services.
• To communicate with you regarding project updates, inquiries, and feedback.
• To process payments and billing information.
• To respond to customer support requests.
• To improve our website and services based on usage data.
• To send you relevant marketing emails (only if you have opted-in).

We will never use your personal information for purposes beyond what is stated here without your consent.

4. How We Protect Your Information

We take reasonable measures to safeguard your personal information and ensure it is kept secure. We store all personal information in a secure database and protect it from unauthorized access or disclosure.

However, please be aware that no data transmission over the internet is completely secure, and while we make every effort to protect your data, we cannot guarantee the absolute security of your information.

5. Data Sharing and Disclosure

We will not share your personal data with third parties except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, hosting services). These third parties are contractually obligated to keep your information secure.
• Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to a court order or governmental request.

6. Your Rights

As a user of our services, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Rectification: If any personal information is inaccurate or incomplete, you can request that we update it.
• Deletion: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Objection: You have the right to object to our use of your personal data, particularly if we rely on legitimate interest as the basis for processing.
• Withdrawal of Consent: If we rely on your consent for processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email address].

7. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can control cookies through your browser settings.

For detailed information on the cookies we use, please refer to our [Cookie Policy].

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or data protection practices. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

While we primarily operate in the UK, we may use third-party service providers outside the UK. In such cases, we ensure that appropriate safeguards are in place to protect your personal data in compliance with the GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We recommend that you review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: HELPDESK@RARE-LAKE.COM
Address: 85 Great Portland Street, London W1W 7LT, United Kingdom.